Before ordering
Your purchase in 5 steps !
1- Select your products
2- Choose a delivery method: pick up from store or home delivery
3- Check the stock in your chosen store and validate your order
4- Create a personal account so you can track your order 5- Choose your payment method and the order is registered
2- Choose a delivery method: pick up from store or home delivery
3- Check the stock in your chosen store and validate your order
4- Create a personal account so you can track your order 5- Choose your payment method and the order is registered
How to order online ?
Select your product using one of the following search methods:
- By product group in each range
- By quick purchase from a catalogue. If you've seen the product you want in one of our print catalogues, just enter the number of the page it's on and it will be displayed on screen.
- By quick purchase using an article code. If you know the article code for the product you want, just enter it in the relevant space to add it to your shopping basket.
- By quick purchase using a store estimate. Just fill in the relevant fields to validate an estimate from your store containing one or more standard products with no options.
What products are available from the website ?
Only standard products with no options are available online. If you want to order products that are made-to-measure or with options, please go directly to a store.
How can I get an estimate ?
For an estimate for standard products with no options, place them in your basket to obtain the total amount for your project.
If you'd like an estimate for products that are made-to-measure or with options, please take your project to a store.
If you'd like an estimate for products that are made-to-measure or with options, please take your project to a store.
How can I find out when the products I want will be available ?
The availability date for a product depends on stocks and replenishment in each store. Once you've filled your shopping basket, we suggest you check the stock in the store you want. An availability date is then given.
The products are reserved for you as soon as you validate your order. For payments by cheque (for home delivery only), the availability date is recalculated when the cheque is received.
The products are reserved for you as soon as you validate your order. For payments by cheque (for home delivery only), the availability date is recalculated when the cheque is received.
Which store should I choose ?
Once your shopping basket is complete, if you opt to pick up your order from a store, you're asked to choose a store by area. If you opt for home delivery, depending on your postcode, we suggest the 3 closest stores, Then you just have to choose one to handle your order.
How can I find the nearest store ?
To choose a store, just click on the "your store" link at the foot of the page. Once you've chosen a store, you can check the opening times and access map If you're already registered and you have identified your usual store it will be offered by default.
Is home fitting available online ?
The fitting service is only available from a store. Information on prices and times should be requested from your store. If you are unable to go to a store, you can send in your estimate request by post or fax.
How much is delivery for online purchases ?
The price of transport for online orders is given when you've chosen your store. It is calculated on the basis of the amount of the invoice and the distance from the store to the place of delivery. You have the choice between delivery to the ground floor or an upper floor. For deliveries to upper floors or for bulky products, additional expenses are incurred. These are calculated according to the amount of the order. Products will be taken up to the required floor provided that they fit in the lift or stairway. If they do not, they will be left on the ground floor.
Are deliveries to Corsica possible ?
Deliveries are made to Corsica for online orders only. They are sent from the following stores: Marseille Vitrolles, Marseille Aubagne-Gémenos.
Do you deliver abroad ?
No, we don't deliver outside France.
When will my order be delivered ?
The delivery time for your online order will be a maximum of three weeks, depending on the availability of products in your store. Your store will contact you to set the delivery date.
How do I pay for an online order ?
If you want to pick up your order from the store, you can make a 50% down payment by credit card. You then pay the balance by credit card, cash or check when you pick up your order. For credit card payments, you will be asked for proof of identity when picking up the order.
If you opt for home delivery, you can choose between payment in full online or by cheque offline. Cheque payments must be sent to the store that manages your order.
If you opt for home delivery, you can choose between payment in full online or by cheque offline. Cheque payments must be sent to the store that manages your order.
What methods of payment can I use ?
The following payment methods are accepted online: Carte Bleue, Visa, MasterCard, Aurore and cheques. Payment by card is immediate and does not depend on the pick-up date for your order.
For payments by cheque, the payment is validated when the store receives the cheque.
For payments by cheque, the payment is validated when the store receives the cheque.
Is online payment secure ?
Payment by credit card on lapeyre.fr is perfectly secure. Payment is directly managed between your computer and the bank BNP Paribas. At the time of payment, you are no longer on the Lapeyre website and your data isn't kept. The transaction between you and BNP Paribas is encrypted.
